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by 8589934591 1425 days ago
My current company had around 20 or so negative reviews bringing the ratings down to 2. We had a new HR head come in and asked employees to rate 5 stars. Poof. 16 of the negative reviews have vanished. They're now replaced with 5 star reviews. We're currently at 3. HR's goal is to bring it up to 4.

I definitely don't trust glassdoor. :(

3 comments

Don't trust anything. I left a truthful, scathing review of where I purchased my vehicle from. I was very unhappy with the experience after making a purchase at a different dealership (Total different experience with my wife).

The review was gone within 24 hours from Google Reviews. It's a racket and completely paid for. I filter by 1 stars at this point otherwise I'm unsure if I'm reading a purchased review.

I saw the opposite at an employer. A bunch of salty people left and posted scathing reviews that were entirely unfounded. The employer encouraged people to leave honest reviews (they didn't pressure for positive, just honest) on Glassdoor, knowing it'd be nearly universally positive because it was a legitimately good place to work for everyone there (except the people that threw a tantrum and left).

Glassdoor refused to accept any of the new reviews. I assume they have some sort of mechanism in place to prevent a flood of new reviews, assuming it's something directed by the employer. Even years later I only see one or two new reviews despite dozens of them being submitted.

I don’t trust online reviews in general.

I read 1 and 2 star reviews to check for anything I may need to be cautious about but I generally assume that 5 star reviews are intentional padding.

Do you find yourself leaving 5 star reviews regularly? Leaving reviews at all? Are you more motivated to leave a review if a bad experience or a good experience?

I do the same as you, check for lower ratings to be informed. I have found it helps if I talk to current/ex employees on linkedin. So far that has been transparent and helpful. The usual 5 stars are just generic "awesome team/great culture" which is useless.

I have left both 5 star and 1 star reviews. Unfortunately some of my 1 stars have been removed. I leave 5 stars when it's good (ignoring any usual corporate politics that might exist, these exist anywhere regardless). My 5 stars are usually descriptive enough to make it authentic and not like "good place to work, friendly ppl, awesome culture". I leave 1 star when things get really bad, like really unethical backstabbing sort of bad.

But then again I don't understand how companies are able to get them removed off of glassdoor. Like, my current company has done everything from removing reviews to having good publicity on glassdoor/linkedin/any social media but they have not tackled one single negative review head on to change their culture. Lol.

Glassdoor is different from most other star-ratings because the reviews are really of a bunch of different products. Even in the same department, different bosses can produce wildly different experiences.
For almost everything, I try and be nuanced and avoid 5 or 1 star reviews. This has bit me awkwardly, in one case my barber who I rated 4 stars respinded to the review and asked what they could do to make it 5 stars. I guess that was enough to make it 5 lol.

On Glassdoor it's so obvious when something is HR or marketing. Lots of "people wear many hats and there's a high standard for quality, which isn't for everyone" type speak.

Negatives: "Sometimes we're too ambitious"

I'm considering giving a 1 star to a bar in my neighborhood. Pizza was shit, a side of fries was $8, service was fine, but it really burned spending $18 on just a beer (during happy hour) and fries.