[adra]

"because nobody who falls in to the second type can reasonably process it all"

Then hire a secretary to manage the inflow of data sent to this person, or maybe change the org structure so that the individual needs less direct correspondence. Frankly people are trying to fix systemic not-enough-time-single-point-of-failure org structures with process Band-Aids that only lower the net productivity of everyone involved.

[blairbeckwith]

I’m just a guy who built a thing that people want to use and have questions about, not an org to fix. I think many people who “suffer” from lots of requests are the same. I wish I could charge enough for my help to justify a personal secretary!

[JamesSwift]

Then you put them all in a "someday" folder and work FIFO through that. Offer a way to pay for direct solicitation. Those who pay get preferential attention, otherwise you get to it when you get to it.

[ormaaj]

Yes. Email is generally best-effort response and people need to be understanding. It's not even always the best tool for the job.

UNLESS dealing with email is your primary job responsibility. Then I would fully expect you to have your act together.

[ClumsyPilot]

well then you just can't process all the emails. It does not matter if people send follow ups, you are just changing the portion that do gey responces.