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by BaseballPhysics
1507 days ago
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100% yes. Fundamentally, the C-level/senior executives are rarely connected with what's actually going at the ground level. And IME a lot of them simply don't care. They make decisions without understanding the impacts to the rest of the organization, and when objections or concerns are raised, they're filtered or attenuated at the middle management layer (due, usually, to a culture of fear) or dismissed at the top levels. Put another way: When the decision makers don't feel the consequences of their decisions, those consequences will be ignored. It's a kind of corporate negative externality. |
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The issue, IMO, is the only accountability C levels face is from either a board or stock prices. Otherwise, nothing they do has any real impact on them personally.
Another major problem is the effects of their decisions are long delayed. Do something that slows development to a crawl and you still have a functional product for years (even if you can't add new features to it). Tying the original decision to the impact on the org is hard, and even harder since whoever made that decision isn't likely to want to take responsibility for it.