[krnlpnc]

This company is crooked. Bought a car through them and the 7 day “test ownership” process is flawed. It confuses the RMV and insurance companies leaving you on the hook for fees on a car you tested and didn't keep.

Plus, their certified preowned is worthless. They dropped a used car off in the same condition as they picked it up from the previous owner, and let me waste time fixing issues under their 90 day warranty.

First car shook badly during acceleration, obvious drivetrain problems. Second car did not even pass state inspection, and they already sold my trade so now I’m stuck with it?

On top of that, they took 45 days to pay off the loan on my trade-in, and underpaid it. They sneakily pulled another 10-day pay off quote 45 days after taking my trade and stiffed me out of 2 months of payments made to keep the old loan in good standing.

Absolutely horrible experience. Hope they go under completely.

[nunez]

counterpoint: we purchased a used Ford Fusion Energi from Carvana via a trade-in. it was seamless and worked way better than my purchases through dealers. they couldn't deliver the car to our house, so we drove to the vending machine to pick it up. one of the carvana employees drove the trade-in and did a light visual inspection to confirm condition and another handed us our new car. we even saw it go down the vending machine chute.

that was four years ago. car's in great shape still even after several tens of thousands of miles.

they paid off the old auto loan within a few weeks. it was straightforward.

only tesla has this experience beat, but it's close. i hope they expand.