[nunez]

counterpoint: we purchased a used Ford Fusion Energi from Carvana via a trade-in. it was seamless and worked way better than my purchases through dealers. they couldn't deliver the car to our house, so we drove to the vending machine to pick it up. one of the carvana employees drove the trade-in and did a light visual inspection to confirm condition and another handed us our new car. we even saw it go down the vending machine chute.

that was four years ago. car's in great shape still even after several tens of thousands of miles.

they paid off the old auto loan within a few weeks. it was straightforward.

only tesla has this experience beat, but it's close. i hope they expand.