[ClumsyPilot]

> * Accepting that most fraudsters will just go 'free'.

But already go free, there is staggering ammount of fraud, counterfeit, stolen and illegal goods on Ebay.

Their system is more like "10,000 criminals who go free, 15 random people get banned and the person who wrote the algorythm get a raise and no-one measures the amount of crime or gives a shit"

[withinboredom]

My wife got banned from some service a year or so ago. I asked her if she complained, she said no. I thought to myself, “well, I bet those spam-stats are going to look great this quarter.”

[nitwit005]

It seems to be fairly rare for there to be a way to complain. They often make you log in to file a support ticket, but you can't log in anymore.

I suspect most of these companies have no real idea what their false positive rate is.

[ascar]

And even if there is a way to complain, unless they take action to reverse the decision it's probably not considered a false positive. And most complaints probably achieve nothing.