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by withinboredom 1507 days ago
My wife got banned from some service a year or so ago. I asked her if she complained, she said no. I thought to myself, “well, I bet those spam-stats are going to look great this quarter.”
1 comments

It seems to be fairly rare for there to be a way to complain. They often make you log in to file a support ticket, but you can't log in anymore.

I suspect most of these companies have no real idea what their false positive rate is.

And even if there is a way to complain, unless they take action to reverse the decision it's probably not considered a false positive. And most complaints probably achieve nothing.