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by everfrustrated
1514 days ago
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You don't mention the type of disks you're using with RDS.
Disk scaling/changing operations also consume IOPS to do their work which can get you into trouble if you, say, run out of burstable IOPS but RDS is still partway through a background mirror operation. If you have RDS Enhanced Monitoring turned on do look at these metrics. They're a bit trickier to use but as they come from an agent on the instance rather than the hypervisor can sometimes help debug. Like any company sometimes the support agent you get might be having an off day. This is where having an AWS TAM is helpful - you can get them to re-esculate the support issue for a second opinion. |
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This is a very good point. Will check.
> If you have RDS Enhanced Monitoring turned on do look at these metrics.
We don't have it enabled yet, but point taken.
> This is where having an AWS TAM is helpful - you can get them to re-esculate the support issue for a second opinion.
We currently have "Business". I requested support to escalate internally and he said that he could not.
The difference with the next level would be "Enterprise On-Ramp" ( https://aws.amazon.com/premiumsupport/plans/?nc=sn&loc=1 )
By checking the differences, looks like if we move to the next support we gain the following stuff:
- Business-critical system down: < 30 minutes - A pool of Technical Account Managers to provide proactive guidance, and coordinate access to programs and AWS experts - I think that we have already this service via our account manager. - Concierge Support Team - no idea what is this. I will check, but if anybody has any option whether this is worth it from experience, I would like to know.