| > run out of burstable IOPS but RDS is still partway through a background mirror operation. This is a very good point. Will check. > If you have RDS Enhanced Monitoring turned on do look at these metrics. We don't have it enabled yet, but point taken. > This is where having an AWS TAM is helpful - you can get them to re-esculate the support issue for a second opinion. We currently have "Business". I requested support to escalate internally and he said that he could not. The difference with the next level would be "Enterprise On-Ramp" ( https://aws.amazon.com/premiumsupport/plans/?nc=sn&loc=1 ) By checking the differences, looks like if we move to the next support we gain the following stuff: - Business-critical system down: < 30 minutes
- A pool of Technical Account Managers to provide proactive guidance, and coordinate access to programs and AWS experts - I think that we have already this service via our account manager.
- Concierge Support Team - no idea what is this. I will check, but if anybody has any option whether this is worth it from experience, I would like to know. |