[DanBC]

Phone calls make sure I waste my time trying to get your attention via low-paid level one staff who have minimal training and who possibly hate me and all other customers; until I give up navigating your awful phone-menu system and getting misunderstood by aforementioned staff and being put on hold for hours

[brador]

So you think the staff replying to your emails are highly paid and love you?

[DanBC]

No, but it doesn't cost me money to send an email. I'm in the UK. We tend to have to pay to call companies. Where a company has a "freephone" number that's only free from landlines (and possibly a small number of mobile tariffs) - anyone calling from a mobile will have to pay lots.

The combination of poor customer service, and not getting the problem resolved, and having to pay for it, is horrible.