No, but it doesn't cost me money to send an email. I'm in the UK. We tend to have to pay to call companies. Where a company has a "freephone" number that's only free from landlines (and possibly a small number of mobile tariffs) - anyone calling from a mobile will have to pay lots.
The combination of poor customer service, and not getting the problem resolved, and having to pay for it, is horrible.
The combination of poor customer service, and not getting the problem resolved, and having to pay for it, is horrible.