[yesreally]

Whenever I notice customer service requires speaking on the phone, I'm fairly sure that they do that to avoid having a record of their conversation. +1 to public pressure to force these guys to support the sense disabled. But you can't combat that with government regulation- at least not in any sensible way. Instead, lobby Mozilla, Google, Microsoft, Apple, and Opera to enforce accessibility via page warnings, etc. That may actually be something that the government could help with - working with these companies and standards committees to ensure representation of the disabled.

[inconditus]

Nope, when calling customer service, almost all say "This conversation may be recorded for quality insurance".

[JoshTriplett]

Something you might find useful: that standard statement also gives you permission to record the call yourself.

(You may or may not need such permission, depending on your legal jurisdiction.)

[gwillen]

Do you have a cite to a case or good reference for this? I've heard it before, and it would be nice to have a source for it, in case I ever need to rely on it.

[JoshTriplett]

https://secure.wikimedia.org/wikipedia/en/wiki/Telephone_rec... provides a good starting point. I don't know of an authoritative citation offhand.