[atlasgone]

A friend in Atlassian engineering said the numbers on the trust site are closer to wishful thinking than actual capabilities, and that there has been an engineering wide disaster recovery project running because things were in such bad shape. The recovery part hasn't even started. If Atlassian could actually restore full products in under six hours, they should have been able to restore a second copy of the products exclusively for the impacted customers.

[bradknowles]

Nah. The RTO/RPO assumes that only one customer that has a failure big enough to require a restore.

When the entire service is hosed, that's a totally different set of circumstances, and you have to look at what the RTO/RPO are for basically restoring the entire service for all customers. And since the have more than a thousand customers, it totally makes sense that it would take orders of magnitude longer to restore the entire service.