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by bradknowles 1526 days ago
Nah. The RTO/RPO assumes that only one customer that has a failure big enough to require a restore.

When the entire service is hosed, that's a totally different set of circumstances, and you have to look at what the RTO/RPO are for basically restoring the entire service for all customers. And since the have more than a thousand customers, it totally makes sense that it would take orders of magnitude longer to restore the entire service.