[warent]

Agree, this is a pretty bad deal breaker for me. Big business people doing short-sighted big business things, salivating at cramming a product full of telemetry. All without transparency around it? In a terminal of all things?? Indescribably off-putting and catastrophically damages my trust in the product and the CEO.

EDIT: To be fair there is some transparency in the original post. I was looking through the landing page for it (where it is not mentioned). Also, imho it should still be opt-in even for beta. Not everyone is going to read the wall of text to parse out the buried note on telemetry

[ddoolin]

This is why I deleted Fig (https://fig.io/) right after installing it. It must've sent some uninstall information, too, because the creator/CEO emailed asking why I uninstalled it afterwards...

[Arcuru]

Oh yea, Fig is also the one that is Mac only but never mentions that fact anywhere on their website. Everything is written to just presume that the reader is on a Mac.

Their getting started instructions [0] are all just terminal commands too, and even that doesn't mention Mac once.

[0] - https://fig.io/docs/getting-started

[girvo]

> Oh yea, Fig is also the one that is Mac only but never mentions that fact anywhere on their website. Everything is written to just presume that the reader is on a Mac.

Not that it is not annoying, it is, but that's pretty common with Mac-only software in my experience.

[_tom_]

It's even more common with windows-only software.

[derefr]

Every single tool in the console homebrew space, I swear. And it's not like the code isn't portable, it's usually just some command-line / batch thing; but they just don't bother to compile it for anything other than Windows; and then they don't release it as OSS for you to do so, either. The number of things I've had to run under WINE...

[SaulJLH]

Hmm use mac and win heavily, not found that to be the case nearly as much on win10/11.

On the rare occasion it is truly just win, it's usually made clear far more than macos only.

[grnmamba]

"Send Download link" is a huge red flag. The only reason to have such a button is to send spam.

[mattl]

Yikes. No thanks.

[pedrossmelo]

lmao the same happened to me

[zachlloyd]

Hi - as the poster and founder I again completely get the concern.

We should make it even more transparent what we collect. You can see it here: https://docs.warp.dev/getting-started/privacy#exhaustive-tel...

Re: big business, we're still pretty small, but it's true that we are trying to build a business around the command-line. I get that's controversial and it's not something that exists and that the terminal is a super-sensitive low level tool.

We will never ever build a business around terminal data, and to be super explicit, we are 100% not collecting any command inputs or outputs.

The business that we want to build is around making a terminal (or a platform for text based apps) that grows because it makes individuals and teams a lot more productive on the command line.

I've there's one thing I've taken away from this ShowHN so far is that there is a lot of well-founded concern about the terminal and user data and that we need to do a better job on this issue.

[westoncb]

Hey Zach, while I think your post is well-intentioned, the contemporary default level of trust around tech companies and data privacy is just very low. As a new entrant to the field, you inherit the default valuation—people have no other info to go off of.

Given that, it's probably the case that the only options are to either be fully open source or to make a fully offline mode an option.

In any case, I think the concept for your product is excellent—it's been mind-boggling to me that something along these lines wasn't tackled years ago, so I look forward to your guys' future success, hopefully moving the state of terminal interaction into the modern era.

[ajxs]

> ...the contemporary default level of trust around tech companies and data privacy is just very low...

It's not just that the level of trust is very low. I shouldn't need to place any trust in the developers of my terminal at all. If I can't know for a fact that it's not acting against my interests, then I'll pass. I already have such a big selection of fully open-source terminals available. Why would I even consider taking any king of risk with this one?

[1123581321]

I can’t speak for you, but generally people at least consider this tradeoff because of the additional utility of the third party tool. Ideally all these features would exist in the system terminal, but that hasn’t happened, and it possibly won’t ever.

[ovao]

As much as I can appreciate the community’s reaction to your approach of default collection of telemetry, I can also equally appreciate you and the rest of the team sucking it up and accepting the feedback. Thanks for that, and I’m personally interested to see where you’re able to take Warp. I think there’s something potentially pretty compelling here.

My advice here would be to simply make telemetry opt-in during the beta period. I’m typically pretty liberal about opting in to telemetry (particularly when the extent of which is documented), but obviously a lot of your users will not be. Your desire to accelerate your progress seems to conflate with the needs of your target demo, and I think this warrants adjustment.

[_tom_]

If the code is there, it is potentially exploitable. So, opt out is nowhere near good enough. If it can send to remote hosts, this can be abused. This capability should not be there, at all.

Look at the recent logging fiasco for an example.

[smt88]

> If it can send to remote hosts, this can be abused.

A useful terminal cannot be prevented from contacting remote hosts.

[iguana]

You may be conflating programs running in a terminal and the terminal itself. We've managed to get this far without the latter.

[smt88]

I am not conflating the two. If the terminal can run programs connected to the internet, then the terminal has internet connectivity. The host system would not be able to tell the difference.

Warp could certainly promise not to include any phone-home functionality in their code, but unless it's open-source and everything is audited, it could easily call the host system's HTTP client and still phone home.

[ushakov]

or

they actually listen to our feedback, remove forced telemetry, remove sign-in in the next release, then i'd be more happy to give their product another chance

although no guarantee they'll not turn evil at some point in the future...

[heavyset_go]

Profit motive means that even if they do that now, they're incentivized to collect data in the future. From the standpoint of investors, leaving that revenue stream on the table would be dumb, considering every other company in tech spaces draws revenue from collecting their customers' data.

If a company is committed to never spying, then they'd have no problem making such terms contractually binding on their end. Companies that say they're against spying, but leave the option to collect their users' data open for the future, aren't really committed to not spying.

[encryptluks2]

If they start out evil, then don't expect them to change.

[Groxx]

Wanting to collect usage information and errors isn't evil-by-default. It's incomparably useful for troubleshooting and improving. Absolutely nothing works better, it's the best by a ridiculously large margin.

But yeah, terminals are very sensitive environments, opt-in should be a default even at launch.

[triska]

> Absolutely nothing works better, it's the best by a ridiculously large margin.

Is this really the case? It seems that to find mistakes in software for various interaction patterns, truly exhaustive automated tests would likely work far better by various measures (coverage, reliability, reproducibility, reusability etc.) and at the same time do not have the extreme downside of privacy invasion. For example, see a section from the Age of Empires Post Mortem https://www.gamedeveloper.com/pc/the-game-developer-archives... :

"8. We didn’t take enough advantage of automated testing. In the final weeks of development, we set up the game to automatically play up to eight computers against each other. Additionally, a second computer containing the development platform and debugger could monitor each computer that took part. These games, while randomly generated, were logged so that if anything happened, we could reproduce the exact game over and over until we isolated the problem. The games themselves were allowed to run at an accelerated speed and were left running overnight. This was a great success and helped us in isolating very hard to reproduce problems. Our failure was in not doing this earlier in development; it could have saved us a great deal of time and effort. All of our future production plans now include automated testing from Day One."

[throw10920]

Automated tests are completely useless for finding (let alone solving) human interaction issues. To compare them with telemetry is a category error.

[encryptluks2]

Shouldn't human interaction errors be left up to the user to report, as opposed to software sending sensitive information to a third-party?

[robbedpeter]

It is evil by default. Paying beta testers, or giving them a free, opt-in version with telemetry is the ethical route. Being ridiculously, over the top clear about exactly what you snarf off the end user is the ethical route.

You are not entitled to access my machine, and that shouldn't be casually dismissed with "don't worry, we're not doing anything bad." You're creating potential vulnerabilities, and by implementing identifiable patterns, reducing the security of your users.

You shouldn't spy on people, and when you do, it's wrong. Remotely inspecting people's behavior is spying.

Your software doesn't need to phone home. It doesn't need automatic updates. You don't need to spy on people to develop good software. That's toxic nonsense.

[bigDinosaur]

Ethical telemetry really in my view should:

- be opt-in

- provide an easy to read & access log which can be reviewed by the user at any point

- never collect unnecessary information 'just because' it might be useful in the future

- should provide a very good detailed analysis of any claims to anonymity

If something doesn't even fulfil the first criterion, it's probably violating all the others too.

[heavyset_go]

Telemetry is just the cheapest and most convenient option for business owners, and not necessarily the best option when it comes to improving customer value and experiences.

Case studies, focus groups, surveys and interviews are great ways to determine usage patterns and problems with products and services. Of course, you'd need to pay users to participate in them, and then you need to pay expensive employees to conduct, collect and analyze the results. Spying is cheaper than doing any of that.

[cestith]

I appreciate the balanced, reasonable discussion.

I agree both that telemetry is useful and that there's not necessarily a place for it in the tool I use to manage my workstation and hundreds of servers. Perhaps I'd opt in to a middle ground, that is collect telemetry locally into a support file I can review, evaluate, and potentially redact before submission.

[bitwize]

> Absolutely nothing works better, it's the best by a ridiculously large margin.

Then why is the telemetry-encrusted modern Windows a usability fail, even compared to past versions of Windows which relied on extensive in-house user testing?

[heavyset_go]

Because telemetry is used to maximize profit and not to maximize value for users.

[deadbunny]

Because power users turn off telemetry where they can which means they only see telemetry from "normal users".

That's my theory anyway.

[yoyohello13]

You can’t turn telemetry off in windows. Your choices are “full telemetry” and “less telemetry”

[Groxx]

Having data available doesn't mean using it to do anything useful.

As evidence of this, I offer: the vast majority of all human behavior over literally all time.

[nicce]

Usually the practice in these scenarios is to try out all possible ways to make out money and then go a little backwards once the public outcry is big enough. At some point you find the most profitable balance situation, before you have expelled all customers.

[encryptluks2]

There is a plethora of free GPU-accelerated terminals. Alacritty, kitty, foot, wezterm, etc. None of these as far as I know send telemetry data. I see no reason to think that a new terminal is going to make money somehow by finding a balance.

[nicce]

My comparison was about business models of these "evil" cases in general, not about terminals particularly. On general, free apps tends to need find a balance how much users can tolerate their "exploitation" and how much they get from the app, if the app maker wants to make some money.

I don't personally see any reason to swap terminal with telemetry. One of my worst fears that some day I am forced to.

[bongobingo1]

> remove forced telemetry, remove sign-in in the next release

Then why would anybody bother to invest in their next series?

[achenet]

because they have a growing number of paying customers.

[alimov]

They have a complete telemetry section on their website where it also states that no input or output data is collected.

[benmmurphy]

the problem with telemetry data is that sometimes you can accidentally collect sensitive data without realising it. i know one library on iOS was collecting the coordinates of all touch events. however, that meant it was collecting the coordinates of all touches on the keyboard which made it possible to reconstruct user input into password fields.

[alimov]

You’re right about there being a problem with it.

Which library was/is doing this? Would like to avoid it.

[coldtea]

Which is worth nothing if it can't be examined and verified (not to mention it can change with any release).