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by OutsmartDan 1535 days ago
That's a ton of data being collected. I would rather much have this submitted during a crash, rather than opt-in/opt-out. I'd not want to use a terminal that has data collection that crosses the internet every time I use it.
1 comments

Totally understand if you don't feel comfortable using it!

The reason we don't submit this only during a crash, is because there are a lot of other things we want to know about users like: Which features are they using? Are they sticking to warp as their daily driver? How much time do they spend in the app?

We do want to make the telemetry opt-in after Warp is out of beta.

There are better ways to gather feedback, even if your application is in beta. Most loyal customers will let you know what’s wrong and what features they’re most excited about- that honest feedback is far superior than telemetry data. You can even add a survey form after the application exits to try and maximize the feedback loop.

Totally understand you’re a new venture backed business, however, you most likely are targeting the wrong group of users by automatically sending data over the internet for “no reason”.

> Most loyal customers will let you know what’s wrong and what features they’re most excited about- that honest feedback is far superior than telemetry data

That's just wrong. Very few users, regardless of loyalty, would bother sending feedback. That's why many companies have drives with gift cards or whatever as reward for participating in giving feedback. And even then, you'd get a limited subset of users ( loyal, loud, with time available to waste) instead of everyone like with telemetry.

How are you checking if they stick to warp as daily driver? Are you checking for other shells open?
We are seeing if people are using Warp regularly.

We don’t know about any shells outside of Warp so technically, they could also using other terminals - but that’s enough info for our product development.

We never track the contents of commands. A full telemetry table is included in our user docs.