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by OutsmartDan 1539 days ago
There are better ways to gather feedback, even if your application is in beta. Most loyal customers will let you know what’s wrong and what features they’re most excited about- that honest feedback is far superior than telemetry data. You can even add a survey form after the application exits to try and maximize the feedback loop.

Totally understand you’re a new venture backed business, however, you most likely are targeting the wrong group of users by automatically sending data over the internet for “no reason”.

1 comments

> Most loyal customers will let you know what’s wrong and what features they’re most excited about- that honest feedback is far superior than telemetry data

That's just wrong. Very few users, regardless of loyalty, would bother sending feedback. That's why many companies have drives with gift cards or whatever as reward for participating in giving feedback. And even then, you'd get a limited subset of users ( loyal, loud, with time available to waste) instead of everyone like with telemetry.