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by lwkl
1537 days ago
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What is their profit margin again? About 30 % right? They definitely are profitable enough to offer proper customer service and if they don't do it on their own I bet there will be a day when regulation forces them to. Some things don't scale well and guess what that is cost of business. Imagine a company suddenly removing seats from cars just to increase their profit margin. People would think they are crazy. So why are we accepting this when tech companies do it with customer service? |
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I promise you that the man on the street doesn't consider this acceptable. That so many in tech believe it is fills me with despair. Our industry isn't alone in having scalability problems, but we do stand alone in the belief that it's then fine to ignore the customer.