[tjpnz]

>So why are we accepting this when tech companies do it with customer service?

I promise you that the man on the street doesn't consider this acceptable. That so many in tech believe it is fills me with despair. Our industry isn't alone in having scalability problems, but we do stand alone in the belief that it's then fine to ignore the customer.

[lmz]

Please add "non paying" before "customer" and morenpeople wouldnprobably believe it's OK. Heck, banks where you actually keep money there are cutting down on services...