[3boll]

For anyone interested, I maintained a server within the affected DC.

OVH provided 3x the price of the service for the downtime. But for the recovery we needed to buy a new server from them as our backups were only accesible from dedicated machines... At the end we basically received 2x the price of the server when discounting the temp machine. Communication during the downtime was not bad from OVH side, taking into account the huge amount of affected servers. At the end, as a small customer I cant do or ask for much more. As it's not worth neither the money or the time. IMHO, 3x is not covering any business loses for anyone. We got our own backups within the OVH network and it took 3 additional days to be able to access them as the network was a mess after the fire. That for some business is going to be a huge sum.

[hinkley]

This is the illusion of SLAs. These money-back-guarantees only refund the cost of the service. They aren't insurance for loss of business.

If I'm using your service for $5k a month and making less than $5k a month because of it, my finance people might rightfully ask where my head is at. 2x is better than 1x, but in general I think we are looking for higher rates of return for that. This hardware has to pay for my development and really my entire payroll after all.

I also can't trust that you losing $5k an hour motivates you to fix the problem ASAP as me losing $5k an hour, let alone if I'm losing more than that.

[3boll]

Since then I have changed my backup strategy... Now with diff providers. Ready for the next fire;)

[toast0]

Just a heads up that different providers doesn't always mean different buildings. Different cities is more important for a physical disaster than different companies. For operational disasters (BGP/DNS/accounting error/abuse detection false positive/other customer DDoS, etc) different company is useful too, of course.

[rosndo]

With this kind of providers you’re kind of expected to have your own online backups in order to avoid outages. The price point certainly allows for it.