[hinkley]

This is the illusion of SLAs. These money-back-guarantees only refund the cost of the service. They aren't insurance for loss of business.

If I'm using your service for $5k a month and making less than $5k a month because of it, my finance people might rightfully ask where my head is at. 2x is better than 1x, but in general I think we are looking for higher rates of return for that. This hardware has to pay for my development and really my entire payroll after all.

I also can't trust that you losing $5k an hour motivates you to fix the problem ASAP as me losing $5k an hour, let alone if I'm losing more than that.