[pronlover723]

Not excusing anyone but, AFAICT, DoorDash and GrubHub are extremely popular. Google is just giving consumers what they want. I have friends who eat > 50% of their meals via DoorDash. I live in an apartment complex and see tons of orders coming in. So, maybe it sucks for the restaurants and that should be fix but it seems hard to knock Google for doing what their metrics say people actually want. Their metrics probably say people want to order food and so they tried to provide that info. There no need for to apply "evil" motivations. Good intentions gets the same result.

[mitchdoogle]

I don't think people care that much whether it's DoorDash or GrubHub or Ubereats that's taking their order. Food is what's popular and getting it delivered is very convenient. But this is not just for delivery orders. Pickup orders are affected as well.

When DoorDash can place a link to their service on the Google result for a restaurant, it looks like it is a legitimate part of the restaurant's service. When they do this in a deceptive manner (without the restaurant's permission), it harms both customer and restaurant, because prices are often higher, there are extra service fees, and Doordash takes a big cut of the sale. And in the case of pickup orders, they get this big cut of the profit without adding a single bit of value to the transaction. And the customer may never even know who they were dealing with.