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by unyttigfjelltol
1557 days ago
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The legacy taxi industry blazed the trail (at least in the US) with their own arrangements with drivers. Drivers would lease the cab by the day and receive non-binding (but useful!) dispatch instructions. And taxi companies argued they were independent contractors too. |
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This gave the entire industry a bad reputation for not showing up. I know when I drove airport shuttles we often rescued people who had tried to get a taxi.
Precommitting to an SLA can earn more customers’ trust, but it only works when every driver is confident about coming out ahead on average. $5 was too low for that job.