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by erik_seaberg
1553 days ago
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> non-binding (but useful!) dispatch instructions This gave the entire industry a bad reputation for not showing up. I know when I drove airport shuttles we often rescued people who had tried to get a taxi. Precommitting to an SLA can earn more customers’ trust, but it only works when every driver is confident about coming out ahead on average. $5 was too low for that job. |
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