[techsupporter]

I still have my "lifetime" User Friendly membership card signed by Illiad and "Evil Geniuses in a Nutshell, a User Friendly Guide to World Domination" from O'Reilly. I wish I had found a copy of the first UF compilation book, and that my copy of "Ten Years of UserFriendly.org" hadn't been destroyed in a move.

For those of us who have been doing this for a very long time, User Friendly was the salve to the dry business side of Dilbert. Think the xkcd tech support cheat sheet (https://xkcd.com/627/) but with far more snark and characters.

[laumars]

Dilbert was a lot more generic too. I think most companies reflected Dilbert in one way or another. But User Friendly was a lot more specialised.

At least that’s how I remembered them.

[techsupporter]

Agreed. Dilbert was for if you worked in an office building doing pretty much anything. User Friendly was for a very specific niche of people who either worked at mid-sized ISPs (like MandieD wrote: https://news.ycombinator.com/item?id=30593421) or who supporter or empathized with people who worked at mid-sized ISPs.

"Thank you for calling Columbia Internet, this is Miranda."

[FireBeyond]

Mostly. Every once in a while Dilbert would surprise:

Dilbert: My company asked all employees to act as salespeople to friends and family. I think you could use this, mom.

Dilbert's mom: Why would I need a primary rate circuit? I've already got a frame relay drop to my web server in the sewing room.

Dilbert (thought bubble): This is going to be a tough sale.

Dilbert's mom: Hello-o-o! Earth to Dilbert! This is packet data ...

Source: https://www.gocomics.com/dilbert-classics/2019/11/19

[fmajid]

Scott Adams used to work for Pac Bell in San Francisco before he went full-time on Dilbert.