I recently found out that at some point after I started paying for it, Terrastruct became free for personal use.
Surprised, I went to check my subscription, and it turns out they had just stopped charging me somewhere spring of 2021… I’m still baffled by the fact that any company I was voluntarily paying would just freely stop charging me.
Cancelling was easy enough. However about one week later, I got a churn email in the style of "Hey Ywain, here are 3 good reasons for you to ~~give us your money~~ subscribe again".
I was pretty sure my account was set to not receive any kind of promotional emails, so I clicked the "Unsubscribe" link. The link asks you to login, and immediately after login it redirects you to the one-click page to resume your subscription rather than the communications settings page.
Even after manually navigating to the communications settings page, I was able to verify that my account was, in fact, set to not receive any kind of emails at all from Netflix, so there's nothing more I can unsubscribe from.
Very disappointed in Netflix, and won't be resubscribing any time soon.
Re. Amazon, the process to unsubscribe from Prime is a textbook dark pattern which requires 3 or 4 clicks on pages with 3 buttons where 2 out of the 3 will stop the unsubscribe flow and the third button being of course the less obvious one.
Mark it spam. This is becoming a mantra for me. Companies don’t respect marketing consent preferences, or just don’t provide an option. If you didn’t ask for an email about a specific transaction, it’s spam.
I'll add ESPN plus and Fubo to the list of easy to cancel.
Fubo is my favorite because when you cancel they send an email to notify you of a "better option" - Pause the membership so that they can continue to bill in 3 months.
Surprised, I went to check my subscription, and it turns out they had just stopped charging me somewhere spring of 2021… I’m still baffled by the fact that any company I was voluntarily paying would just freely stop charging me.