| I agree… Republic screwed up here in allowing the passengers to board before sorting out the crew seats. But, would this passenger have acted any differently if they had to ask him to leave under one of the acceptable conditions? Based on his reasoning, I highly doubt it. It’s not uncommon on the type of aircraft operated by Republic that after boarding, they need to vacate a few seats based on fuel requirements (changing weather). I’ve had times we taxi, then return to the gate to offload passengers because the wind changed directions. I’ve many times seen passengers get upset, but the system the airlines use to select passengers is fairly objective. Based on fare type, when you purchased, etc. Also, from a legal perspective, once the airline asked him to leave, even if they broke the rules it’s still trespassing. If the airline asks me to leave, I’m not arguing. I leave and handle the situation with customer service. I’ve had this happen. And I’ve been “bumped” incorrectly before, and well compensated after. Also… I agree with the airlines reasoning that they needed to move a crew. If they can’t position a crew, that’s 150 bumped passengers with a significant domino effect (potentially four or five doctors… that did the right thing and bought the appropriate fares) rather than just four. |
A company should deal with its internal processes without making them the client's problem. Put that crew on a different flight, hire a charter for them, plan better next time.
Are you OK with your ISP cutting your internet because the company needs to transfer some important company data? Buy a car but never have it delivered because the company needed to give it to an important person who couldn't wait? A hotel kicks you out of your room because an employee is tired and needs to rest there?