[buran77]

> I agree with the airlines reasoning that they needed to move a crew

A company should deal with its internal processes without making them the client's problem. Put that crew on a different flight, hire a charter for them, plan better next time.

Are you OK with your ISP cutting your internet because the company needs to transfer some important company data? Buy a car but never have it delivered because the company needed to give it to an important person who couldn't wait? A hotel kicks you out of your room because an employee is tired and needs to rest there?