I was blind-robbed by a German company because of that. I paid a full year, was never given access,I "opened" a ticket and they answered a full week later asking me to fill 2 forms with lots PIID+ national ID card + Credit card, I told them to get lost. For being a supposedly modern, democratic society Germany seems very backward regarding online things, it is not surprised that for a economy of its size and influence the number of truly innovative "modern" online companies is rather low.
BTW, if someone knows of an HONEST company that provides online fax US numbers (Damn you IRS) I am all ears.
Yes, see what they wrote after fully charging me and refusing a charge back:
> There are some security issues with your account. We need to verify the
> account holder in order to unlock your account again.
> Please send us a scanned photo ID of the account holder and also a Letter of
> authority (LOA). It is required that the entered account information are
> also shown on the proof.
> We will then enable your PamFax account immediately.
BTW, if someone knows of an HONEST company that provides online fax US numbers (Damn you IRS) I am all ears.