[benbristow]

It can be quite useful in a weird way. While everyone else is stuck on the chatbot going round in circles, usually typing something like "human" or "talk to human" will make the chatbot connect you with an actual human representative (or ask you a few basic questions first and then connect you).

I've used the trick on various large company's websites when trying to get support and it seems to be quite 'universal'.

[reaperducer]

Reminds me of how I used to occasionally see people on the bus shouting into their phones "OP-ER-AY-TOR!" "REP-RE-SENT-UH-TIVE!" "HUE-MAN!"

[roughly]

It will be universal until people start using it, and then it will be removed, because the point of these systems is to keep you away from humans.

[rchaud]

Yep. Hitting "0" or "9" used to directly connect you to a human CS rep across many large companies' phone systems. Then one day they all moved to obscure it behind several levels of number tapping.

[benbristow]

Then https://gethuman.com/ was born