[roughly]

It will be universal until people start using it, and then it will be removed, because the point of these systems is to keep you away from humans.

[rchaud]

Yep. Hitting "0" or "9" used to directly connect you to a human CS rep across many large companies' phone systems. Then one day they all moved to obscure it behind several levels of number tapping.

[benbristow]

Then https://gethuman.com/ was born