[neomantra]

I've been a JustWorks customer since 2017, using it for my small business of <10 employees and contractors. The number one reason I got it was to have higher quality health plans (Aetna) at better prices than I could find anywhere else; many large health plans would not accept small companies. At the time, JustWorks' competitors focused on just payroll processing. The other alternative was Trinet, but I preferred the more SaaS-like engagement. At the time, even with the Justworks fees, it saved us many thousands per year in benefits cost, while getting higher quality benefits. I've not compared pricing since, as everybody seems happy with it and it's just kept pace with inflation.

Onboarding employees and contractors has been super easy. Their support through COVID was great, giving information and options for all the various aspects of it. Their online support has made compliance easy and any time I needed to talk to somebody, there was no wait time on the phone.

At first, having a PEO was confusing to some, as it is JustWorks' EIN on everything rather than my company's EIN.

My only real complaint is that one team member lives in Puerto Rico and for some reason, after a couple years, they stopped considering PR as part of the United States and refused handling payments to there; so I have to handle that person manually, including compliance and tax. More than my time, I think it's tacky to treat Puerto Rico that way.

[notreallyserio]

> My only real complaint is that one team member lives in Puerto Rico and for some reason, after a couple years, they stopped considering PR as part of the United States and refused handling payments to there

How did this manifest? Did your employee get silently dropped by them or the carrier or did you get some advance warning?

[neomantra]

Technically it was a "vendor" payment as the contractor operated under a CRL (a LLC in PR) rather than a sole proprietorship. They had no benefits, so it was just payments. Like normal, I scheduled payment per an invoice... then a week later when the payment was to be paid, it was cancelled. I thought I made a mistake and scheduled it again and again it was cancelled.

I reached out to their support and the response was: "Our payment to the vendor, <Vendor> CRL, has been canceled due to the vendor having an address outside of the US. Justworks can only send payments to vendors with US addresses." and further clarification in the chain: "Please be advised that in order for payments to be processed there needs to be a US address and US bank account on file."

This was April 2021, after about two years of successful payments. There was no warning beyond the generic cancelled payment email. They do get US 1099's and I have to use another service just for that one 1099.