[notreallyserio]

> My only real complaint is that one team member lives in Puerto Rico and for some reason, after a couple years, they stopped considering PR as part of the United States and refused handling payments to there

How did this manifest? Did your employee get silently dropped by them or the carrier or did you get some advance warning?

[neomantra]

Technically it was a "vendor" payment as the contractor operated under a CRL (a LLC in PR) rather than a sole proprietorship. They had no benefits, so it was just payments. Like normal, I scheduled payment per an invoice... then a week later when the payment was to be paid, it was cancelled. I thought I made a mistake and scheduled it again and again it was cancelled.

I reached out to their support and the response was: "Our payment to the vendor, <Vendor> CRL, has been canceled due to the vendor having an address outside of the US. Justworks can only send payments to vendors with US addresses." and further clarification in the chain: "Please be advised that in order for payments to be processed there needs to be a US address and US bank account on file."

This was April 2021, after about two years of successful payments. There was no warning beyond the generic cancelled payment email. They do get US 1099's and I have to use another service just for that one 1099.