[madeofpalk]

My "problem" with NPS is when essential services, which I have next to no choice over using, ask me if i would recommend them to others.

No, IRS, I would never recommend your service to friends or family. That's not really indicative of anything.

[yjftsjthsd-h]

Ah, like the good old

> How likely are you to recommend Windows 10 to a friend or colleague? Please explain why you gave this score.

> I need you to understand that people don't have conversations where they randomly recommend operating systems to one another

[chrisseaton]

But they do - people ask each other if it's worth updating macOS for example - I've literally been asked if I'd recommend updating many times - I've asked people if they'd recommend a Linux distribution - etc.

[muzani]

I think people recommend operating systems more than any other software. Windows vs Mac vs whatever Linux. Android vs iOS. My mother lived in the era when Bill Gates was the villain and refused to update to Win 10 because she expected it to have microtransactions or something.

[xboxnolifes]

No PatientCo, I did not enjoy paying my medical bills through your system. I have no intention of recommending your bill payment system to my family. Why is this even asked?

[Spooky23]

I switched doctors when their billing became impossible to deal with.

Assuming they gave a shit, that survey response would have been useful to the practice.

[marcosdumay]

It's still useless. You don't choose the payment processor of your doctor, and you certainly do not recommend it to anybody.

They should be asking doctors. And if they want your point of view, they should ask something minimally reasonable (like, did you have any problem using it?), not some crazy hypothetical.

[halpert]

You need to pay taxes. It's conceivable that the IRS could have a system that at least made it easy and painless. Compared to alternative tax filing methods, you might recommend a really easy way to file taxes to a friend.

[trynewideas]

One company I worked at used NPS internally to measure employee satisfaction and holy hell did they not enjoy seeing what that looked like.