[cinntaile]

Another good example from the game industry is Player Unknown's Battlegrounds. The developers there seem to be completely tone deaf to the issues that the gamers and streamers have brought up these past few years. They claim to look at the data to make decisions but they seem to only optimize for maximizing income instead of improving gameplay issues so that people don't get frustrated. Or they're measuring the wrong things. It's a short term strategy that hasn't really paid off judging by the decline in player count.

[hiptobecubic]

Maximizing profit is literally the defining mission of almost all businesses, of which game studios are no special case.

I think it's also questionable whether a generic FPS losing players gradually over many years is really even preventable. People move on from even the best games eventually. I think the only FPS that's even close to durable is CS and it's still losing. In such an environment, you really want to capitalize on demand while you have it.