| This just happened to me on Friday! I’ve been using the same Apple ID for a decade or more. I’ve purchased thousands of dollars worth of apps and content, and probably tens of thousands worth of Apple devices in the last twenty years. The initial chat support experience was the same as OP: (paraphrasing) “No, we can’t tell you what happened. No, you have no recourse.” Even when I asked to escalate to their management, I was told that they would have no additional tools to assist me. My initial shock and outrage was palpable. I managed to get in touch with a Senior Rep who is looking into my case and is scheduled to call me back on 12/9. My only theory for why my account was banned is that on 12/2 (the day before the ban) I made a purchase using a gift card on apple.com. The gift card was a promo from another device purchase I made on 11/26 (Black Friday). I had both devices shipped to my parent’s house (a different address from my billing address), and so maybe some fraud detection kicked in due to the purchases being so close together, using a gift card, and sent to some other address? I’ll update once the senior rep gets back in touch on Thursday, but in the meantime I’ve already started drafting my letter to Tim Cook. |
I’m happy to have had my problem resolved, but I’m more convinced than ever I need to have offline access to all my digital life’s contents going forward.