[lotsofpulp]

> victims making up stories in which they are the victim are exceedingly rare, in reality.

Not in my experience working retail/hospitality jobs. And lots of people crave attention. I see no reason to give either party more credence than the other absent evidence.

[camgunz]

But consider how many people shop. It's pretty likely that the number of people running retail scams is a small percentage. Doesn't make them any less soul-sucking to deal with, but that's not really the same thing.

[lotsofpulp]

Why is it relevant how many people shop?

It seems to me the relevant metric is false positives and false negatives.

[camgunz]

Eh, ok fair. I was thinking like, percentage of consumers with legitimate complaints vs those with scams. I think that's relevant to the overarching discussion of "believe victims", but I agree at the complaint department the common denominator doesn't matter.