But consider how many people shop. It's pretty likely that the number of people running retail scams is a small percentage. Doesn't make them any less soul-sucking to deal with, but that's not really the same thing.
Eh, ok fair. I was thinking like, percentage of consumers with legitimate complaints vs those with scams. I think that's relevant to the overarching discussion of "believe victims", but I agree at the complaint department the common denominator doesn't matter.
It seems to me the relevant metric is false positives and false negatives.