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by kabdib
1662 days ago
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It took over a year for Ziply to repair the land line of my 90-year-old parents. 30+ hours on the phone with support, multiple visits by techs who were simply not interested in doing any work. I had a tech tell me, literally to my face, "this line is working fine" when the line was stone dead. Another told me that I had to buy all new phones because the ones my parents had were "out of date". (To humor him, I bought a $15 phone from a local electronics store, plugged it in and showed the tech that it wasn't working. He did nothing). I have now learned that the WA state utilities commission is pretty interested when providers try to pull stunts like this. You can also dig out useful company contact information from the commission's website. |
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A number of years ago I worked at a CLEC, during that short window of time when they could exist. One of the more useful things I learned is how much power the PUC has. Every phone company has a team that deals with complaints coming in via the PUC and they are eager to resolve them. Not something I'd necessarily use in lieu of regular old customer service for most issues, but when the first and second attempts fail, calling the PUC will work 100% of the time.