[rootusrootus]

> I have now learned that the WA state utilities commission is pretty interested when providers try to pull stunts like this.

A number of years ago I worked at a CLEC, during that short window of time when they could exist. One of the more useful things I learned is how much power the PUC has. Every phone company has a team that deals with complaints coming in via the PUC and they are eager to resolve them. Not something I'd necessarily use in lieu of regular old customer service for most issues, but when the first and second attempts fail, calling the PUC will work 100% of the time.

[kabdib]

There are public records on how phone companies are doing, complaint-wise. It's interesting (but infuriating) reading.