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I used to write it in a blog a long time ago, but that website died and i'm just too busy these days ;) Ironically, my experience overall as a manager (not just in open source) is that when you ask this question, a lot of the time you get the answer that nobody did anything, because of the latter thing you describe. IE nobody is acting malicious, but they expected people would want to do X on their own, so nobody tried anything specifically. In those cases, once you get people onto the path of specifically trying things, and seeing what happens, it's often a great improvement. Even without lots of other process/measurement. Beyond that, one of the things we do internally, that is a bit harder to do well externally due to social norms/etc, is ask people. In open source, it's trickier because if i contribute randomly to 200 projects, i don't want every single one of them spamming me directly to find out more about my experiences ;) But occasionally poking people on PR's that are taking a while, or went really well, etc, and seeing if the people they are willing to fill out a form anonymously or something, even if heavily biased, would at least give you some notions of what is going well or not for people. There is also a lot to be said for analytics on PRs, but again, open source is not very advanced at this right now, so i don't think it's near as viable yet as just asking some people |