[andkon]

This is really helpful. I love the idea of reaching out on long-running and getting feedback directly - that seems a great qualitative way to get a sense of what's going on, and fits well with my own experience about how to talk to early-stage customers who seem to have some value from a product I've made, but which probably isn't quite meeting people's needs yet. Turns out that's often enough to figure out the biggest, most helpful changes. Thank you!