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by bellyfullofbac 1670 days ago
Addendum: I think booking.com tried this (maybe they still have it): https://www.youtube.com/watch?v=ftr9qW8Axiw

But me clicking a button to see the details of my booking and getting transferred to a chat interface where my click was translated to a question with a "processing" progress bar irritated me to no end. And it replies with just a partial info inside a tiny chat bubble instead of having all the info in full screen! Just give me the freaking page with my booking details, godfuckingdamnit!
1 comments
twww 1670 days ago
interesting, didn't know about the booking experiment

but as i was trying to explain, they missed the point and just created frustration for users

didn't want my article to sound like bullshit, that's why i built a poc to try and explain that it's not about having chatbots, but having entire components in a chronological order of the interactions with a website

in your case the booking details would be easily accessible just by scrolling up for instance

link