[twww]

interesting, didn't know about the booking experiment

but as i was trying to explain, they missed the point and just created frustration for users

didn't want my article to sound like bullshit, that's why i built a poc to try and explain that it's not about having chatbots, but having entire components in a chronological order of the interactions with a website

in your case the booking details would be easily accessible just by scrolling up for instance