[ianmabie]

Which market are you in and who did you end up getting in touch with in support? Did you try the Safety Incident Support Line? At least in the US that is 1 [phone].

Without getting into specifics they absolutely do have a way to track down the driver regardless of the state of the trip / who cancelled.

[elmerfud]

Yes I specifically called that line. They informed me that they had no ability to see driver canceled rides. They could only see the same rides I have in my history. They were sympathetic and took my complaint but ultimately it ended up nowhere. The same Uber support black hole of nothingness. No response, no follow-up nothing.

Pretty much this driver exploit can be executed with impunity and Uber does not care and there is no way for customers to report it.