Hacker News new | ask | show | jobs
by slownews45 1709 days ago
They are absolutely not commiting fraud - that is a total lie.

If some random wants to contact amazon to delete our business AWS account they need to reject that as well.

I would login, open a account and billing support case.

Do Account / Close and cancel my account

They will give you a chat or call back option in most cases. The call back option has worked well for me.
2 comments
xpaqui 1709 days ago
> I've actually contacted them via email multiple times, and they never respond.

> They are absolutely not commiting fraud - that is a total lie.

Lie isn't the word you're looking for when you disagree with someone.

If they never respond they aren't engaging with the OP to figure out what this person want's. If the OP even contested the charges AWS has been warned that someone isn't happy with the contract. Both by personal email and by the credit card company.

link
TimTheTinker 1709 days ago
> They are absolutely not commiting fraud - that is a total lie.

If I write an email to them asking them to cancel an account, doesn't that constitute legal termination of my authorization to continue service or charge me?

Unless the service agreement I signed specifies a specific way to cancel an account - in that case my agreement to it constitutes authorization unless I jump through their hoops. Argh.

link
slownews45 1709 days ago
No, it's in your agreement.

Remember, canceling your account means everything (EVERYTHING) is deleted. They are far far more concerned that someone will randomly email them pretending to be the CTO of some startup or you, and they will blow away 3 years of someone's work.

Canceling your account even cancels glacier, WORM records, object and compliance lock data etc.

Everything I've seen says that AWS rightfully biases towards retention unless the delete request is very clear - and email will never rise to that level (nor should it!).

So you have to login and close your account yourself.

How you get from a very reasonable business practice here (and they are frankly one of the easiest of the major players to actually talk to) to fraud... is a stretch.

Edit: For those not familiar with AWS account closure here are the steps:

https://aws.amazon.com/premiumsupport/knowledge-center/close...

link