[xpaqui]

> I've actually contacted them via email multiple times, and they never respond.

> They are absolutely not commiting fraud - that is a total lie.

Lie isn't the word you're looking for when you disagree with someone.

If they never respond they aren't engaging with the OP to figure out what this person want's. If the OP even contested the charges AWS has been warned that someone isn't happy with the contract. Both by personal email and by the credit card company.