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by tomrod
1709 days ago
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From the comment: > I've had to ask my credit card company to block AWS charging an account that I can't remember the login to. We don't know whether OP has reached out to AWS support, but one can assume so since AWS is charging an account the user cannot log in to. Further, it sounds like the user has found their own resolution, so the user isn't asking for _help_ on HN, more that they are registering poor experience in agreement with others. So, it is a rough UX edge. |
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> Folks shouldn't need to post their grievances to a very public site to be heard, and that it needs to happen to get traction on an issue should be taken as a clear gap in customer service provision.
Yet by your very own comment you say that we don't know if he actually tried to contact support so there is no "clear gap in customer service provision".
The fact is, anyone who actually interacted with an AWS rep would tell you that they would delete the bucket and not charge you for it.