[belval]

You wrote:

> Folks shouldn't need to post their grievances to a very public site to be heard, and that it needs to happen to get traction on an issue should be taken as a clear gap in customer service provision.

Yet by your very own comment you say that we don't know if he actually tried to contact support so there is no "clear gap in customer service provision".

The fact is, anyone who actually interacted with an AWS rep would tell you that they would delete the bucket and not charge you for it.