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by solidangle 1739 days ago
Comparing Apache Beam with Stripe's API is unfair in my opinion. Apache Beam can be operated outside Google Cloud, but the Stripe API is only useful for Stripe customers (as mentioned by the author). I don't think it's weird that a company provides more support to paying customers. The author should have raised the issue with Google Cloud's support team, instead of creating a Jira ticket for Apache Beam.
2 comments
holdenk 1739 days ago
Apache Beam _can be_ but this person is talking about using it inside of Google (e.g. as the Dataflow API) and with a Google service. I think the comparison is on the money. That being said I think the best way forward would be both google cloud support & a JIRA ticket.

Although, to a degree, I think the authors complaint about Google's mentality towards open source is on the money, a lot of the OSS work is understaffed with the theory that the community will pick up the slack, even when the primary users of the OSS project would be Google customers.

(Full disclosure: I work on Apache Spark for my day job, have previously worked on Apache Beam for my day job, and have friends who work on Bigquery so my world view is maybe skewed).

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kelnos 1739 days ago
> Apache Beam _can be_ but this person is talking about using it inside of Google (e.g. as the Dataflow API) and with a Google service.

Right, but it sounds like they filed the bug with Apache Beam, not with Google Cloud. Working through the Beam bug tracker means the team behind it doesn't have any context as to what kind of user they are. And even if they said "I'm using this with Google Cloud", the people they're interacting with there aren't necessarily paid to work on Google-related issues. Sure, a better answer (instead of "it's open source; you can fix it") might have been "you should contact your Google Cloud account rep to report this to them", but still, I think OP reported this bug in the wrong place given their expectations of how it should be handled.

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epoch_100 1739 days ago
The article is specifically about the Google-maintained BigQuery component _of_ Apache Beam. But I agree that raising a support ticket is a good idea.
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